Mera’s Facility Services keep buildings and sites running through day-to-day maintenance, housekeeping, and on-site support. Our teams manage the routine work that keeps a facility operational, from hard and soft maintenance to helpdesk coordination and administrative support.
Delivery is structured around defined service levels and response times, with dedicated teams assigned to each site. Work is logged, tracked, and reported through our helpdesk system, giving clients visibility over completed and pending tasks.
Service Capabilities delivered
Hard and soft maintenance covers the physical upkeep of a building, from mechanical and electrical systems to cleaning and general site care. Mera combines both disciplines under a single service to reduce coordination overhead for clients.
Scope includes planned preventive maintenance, reactive repairs, cleaning schedules, and consumables management, delivered to agreed service level agreements and documented through routine inspection reports.
Housekeeping and environmental hygiene services maintain cleanliness and hygiene standards across occupied and communal spaces, supporting both day-to-day comfort and compliance requirements.
Delivery includes daily and periodic cleaning, waste handling, hygiene consumable replenishment, and pest control coordination, scheduled around occupancy patterns to minimise disruption.
The helpdesk is the single point of contact for all facility requests, logging issues, assigning them to the relevant team, and tracking resolution against agreed timeframes.
Service includes request logging, prioritisation, dispatch to maintenance or soft services teams, status tracking, and reporting on response and resolution times.
Minor works and defect rectification address small-scale repairs and fixes identified through inspections, tenant requests, or routine maintenance, keeping facilities in good working order between major works.
Scope covers assessment, scheduling, and completion of minor repairs across civil, MEP, and finishes, with materials and labour coordinated to close out defects within agreed timeframes.
Administrative and site support provides the on-site coordination and documentation that keeps facility operations organised, from record-keeping to liaison with building occupants.
Support includes maintenance record management, compliance documentation, occupant communication, and coordination between site teams and wider facility management functions.
- Projects
DELIVERING PERFORMANCE ACROSS COMPLEX ENVIRONMENTS
Our projects reflect the breadth of our operational and technical capabilities. From facility upgrades to city-scale infrastructure support, we deliver structured, standards-driven solutions across active environments.
Each engagement is approached with continuity, accountability, and long-term performance in mind.
